Shipping policy
SHIPPING POLICY
Thank you for shopping with STENOS. This Shipping Policy explains how orders are processed, shipped, tracked, and delivered.
ORDER PROCESSING
Orders are typically processed within 1–3 business days after your order is placed, unless otherwise stated on the product page.
Business days do not include weekends or U.S. federal holidays.
During product launches, limited drops, promotions, holidays, or periods of high order volume, processing times may be longer.
Once your order has entered processing or fulfillment, we may not be able to make changes or cancellations.
SHIPPING TIMES
Estimated shipping times begin after your order has been processed and handed over to the carrier.
Typical U.S. delivery estimates are approximately:
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Standard Shipping: 3–7 business days after fulfillment
Delivery times are estimates only and are not guaranteed.
Carrier delays, weather, holidays, customs, high shipping volume, or other circumstances outside of our control may affect delivery times.
SHIPPING RATES
Shipping charges, if applicable, are calculated and displayed at checkout before you complete your purchase.
From time to time, STENOS may offer free or discounted shipping promotions. Any requirements or restrictions will be stated at the time of the promotion.
ORDER TRACKING
Once your order ships, you will receive a shipping confirmation email containing tracking information when tracking is available.
Please allow up to 24–48 hours for tracking information to update after receiving your shipping confirmation.
Once a package has been transferred to the shipping carrier, carrier tracking information will provide the most current delivery status.
SHIPPING ADDRESS
Customers are responsible for providing a complete and accurate shipping address at checkout.
Please review your shipping information carefully before completing your order.
If you notice an error in your shipping address, contact us as soon as possible at:
We will make reasonable efforts to update the address before fulfillment, but we cannot guarantee that changes can be made after an order has been processed or shipped.
STENOS is not responsible for delays, failed deliveries, or lost packages resulting from an incorrect or incomplete address provided by the customer.
If an order is returned to us because of an incorrect or incomplete address, additional shipping charges may apply before the order can be resent.
LOST, STOLEN, OR MISSING PACKAGES
STENOS is not responsible for packages that are lost, stolen, or missing after the shipping carrier marks the package as successfully delivered, except where required by applicable law.
If your tracking information shows that your package was delivered but you cannot locate it, we recommend:
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Checking around your property and usual delivery locations;
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Checking with household members or neighbors;
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Allowing up to 24–48 hours in case the carrier marked the shipment as delivered early; and
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Contacting the shipping carrier directly.
If your package appears to have been lost while in transit, please contact us at stenosfitness@outlook.com so we can review the situation and assist where possible.
DAMAGED PACKAGES
If your order arrives damaged, please contact us as soon as possible at:
Include your order number and clear photographs of the product and packaging when possible.
We will review the issue and determine the appropriate resolution in accordance with our Return & Refund Policy.
PRINT-ON-DEMAND PRODUCTS
Certain STENOS products may be produced and shipped by third-party production or fulfillment partners.
Processing and shipping times for these products may differ from products stocked and fulfilled directly by STENOS.
If an order contains products fulfilled from different locations, your order may arrive in multiple packages and at different times.
You will not be charged additional shipping solely because an order is divided into multiple shipments unless otherwise disclosed at checkout.
PRE-ORDERS
Products identified as pre-order items may have longer fulfillment times.
Estimated fulfillment or shipping dates shown on a pre-order product page are estimates and may change due to production schedules, supply-chain delays, transportation issues, or other circumstances.
If your order contains both in-stock and pre-order items, we may ship the products separately or hold the order until all items are available, depending on the fulfillment method.
Any significant pre-order updates will be communicated when appropriate.
INTERNATIONAL SHIPPING
STENOS may offer international shipping to select countries where available at checkout.
International delivery times vary depending on destination, carrier, customs processing, and local delivery services.
Customers are responsible for any applicable:
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Customs duties;
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Import taxes;
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Brokerage fees;
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VAT; or
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Other government charges
unless otherwise stated at checkout.
These charges are not controlled by STENOS and are not included in the product price or shipping charge unless specifically indicated.
Customers are responsible for complying with the import laws and regulations of their destination country.
CUSTOMS DELAYS
International orders may be delayed by customs authorities.
STENOS is not responsible for customs processing times or delays caused by customs inspections, local authorities, or import requirements.
REFUSED OR UNCLAIMED PACKAGES
If a customer refuses delivery or fails to claim a package and the shipment is returned to STENOS, any refund will be handled in accordance with our Return & Refund Policy and applicable law.
Original shipping fees and any return-to-sender costs may be deducted from the refund where legally permitted.
DELIVERY ESTIMATES
All processing and delivery times provided by STENOS are estimates.
We cannot guarantee delivery by a specific date unless an express written delivery guarantee is provided at the time of purchase.
STENOS is not responsible for carrier delays or delays caused by events outside our reasonable control.
CONTACT US
For questions about shipping, tracking, or your order, contact:
STENOS
Stenos Fitness Corp.
stenosfitness@outlook.com