Refund policy
RETURN & REFUND POLICY
We want you to be confident in your STENOS purchase. Please review our return and refund policy below before placing your order.
30-DAY RETURNS
We offer a 30-day return period on eligible products. You have 30 days from the date your order is delivered to request a return.
To qualify for a return, the item must:
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Be unworn, unused, and unwashed;
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Be in the same condition in which you received it;
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Have all original tags attached; and
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Include the original packaging when reasonably applicable.
Proof of purchase or your STENOS order number may also be required.
Items that show signs of wear, washing, alteration, damage caused after delivery, odors, stains, or other signs of use may not be accepted.
STARTING A RETURN
To request a return, contact us at:
Please include your:
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Order number;
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Name;
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Item(s) you would like to return; and
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Reason for the return.
If your return is approved, we will provide instructions explaining where and how to send your return.
Do not send products back without first requesting a return. Unauthorized returns may not be accepted or processed.
Our return address is provided directly with approved return instructions and is not publicly displayed for security purposes.
RETURN SHIPPING
For standard returns, including returns due to sizing, preference, or change of mind, the customer is responsible for return shipping costs unless otherwise stated.
Original shipping charges are non-refundable.
If your item arrived damaged, defective, or incorrect due to an error by STENOS, we will cover the reasonable cost of returning or replacing the affected product.
We recommend using a trackable shipping service when returning merchandise. STENOS is not responsible for return packages lost or damaged in transit before they are received by us.
DAMAGES, DEFECTS & INCORRECT ITEMS
Please inspect your order when it arrives.
If an item is damaged, defective, or different from what you ordered, contact us as soon as possible at stenosfitness@outlook.com so we can evaluate the issue and make it right.
Please include your order number and photographs showing the issue when possible.
If we determine that the product was damaged, defective, or incorrectly fulfilled, we may provide a replacement, refund, or another appropriate resolution.
NON-RETURNABLE & FINAL-SALE ITEMS
The following items are not eligible for standard returns unless required by applicable law or unless the item arrives defective, damaged, or incorrect:
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Items clearly marked Final Sale before purchase;
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Gift cards;
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Personalized or customized products; and
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Certain print-on-demand products identified as non-returnable or Final Sale on the product page.
Products will not be considered Final Sale unless this is disclosed before purchase.
This section does not affect any rights you may have under applicable consumer protection laws.
PRINT-ON-DEMAND PRODUCTS
Certain STENOS products may be produced specifically after an order is placed through one of our production partners.
When clearly identified on the applicable product page as Final Sale or made-to-order and non-returnable, these products may not qualify for returns based solely on sizing preference, change of mind, or buyer's remorse, where permitted by law.
However, if a print-on-demand product arrives damaged, defective, misprinted, or incorrect, please contact us so we can evaluate the issue and provide an appropriate resolution.
Nothing in this section limits statutory consumer rights that apply in your jurisdiction.
EXCHANGES
We do not currently process direct exchanges.
The fastest way to receive a different size, color, or product is to request a return for the eligible item and place a new order for the item you would like.
Returned merchandise must meet the eligibility requirements described in this policy.
REFUNDS
Once we receive and inspect your return, we will notify you whether your refund has been approved.
If approved, the refund will be issued to your original payment method, less any non-refundable shipping costs or other amounts clearly disclosed under this policy.
Please allow up to 10 business days after approval for us to process your refund. Your bank, card issuer, or payment provider may require additional time before the refund appears in your account.
If more than 15 business days have passed after we notified you that your refund was approved, please contact:
EUROPEAN UNION — 14-DAY RIGHT OF WITHDRAWAL
If your order is subject to European Union consumer protection laws, you generally have the right to withdraw from an eligible online purchase within 14 days after receiving the goods, without providing a reason.
This statutory right is separate from our standard return policy.
Where applicable, you must notify us within the applicable withdrawal period.
Unless STENOS agrees otherwise or applicable law requires us to pay the cost, you may be responsible for the direct cost of returning goods under the EU right of withdrawal.
Certain products may be exempt from the statutory withdrawal right, including goods made to your specifications or clearly personalized, as provided by applicable law.
Nothing in this policy limits rights you are entitled to under applicable EU consumer protection law, including rights relating to faulty or nonconforming products.
CONTACT US
For questions about returns, refunds, damaged products, or your order, contact:
STENOS
Stenos Fitness Corp.
stenosfitness@outlook.com